Terms of Credit Agreement
Credit Line and Terms of Payment

  1. Principal/customer will abide by the conditions as to date of payment and pay interest on overdue accounts at an Annual Rate of EIBOR + 3.25%, calculated on a daily basis. The standard credit terms are payment on invoice presentation, unless specified otherwise in the accompanying service agreement.
  2. Payment of invoices: Customer and/or its Subsidiaries undertake to pay all freight and charges prior to or on the Due Date at the latest. In the event that Customer and/or its Subsidiaries do not settle outstanding amounts accordingly, Flamingo Global reserves the right to take any or all of the following actions:
         a) Withhold original documents including transport documents and/or cargo until all overdue
             freight and charges, including collection and reminder fees and expenses, are settled.
         b) Suspend or terminate the Agreement.
         c) Exercise any applicable right of lien over any cargo and stop providing or arranging services.
  3. Credit Agreed is for freight and local charges where applicable and excludes customs duty/VAT, other taxes, and storage/demurrage unless explicitly accepted. Amount over credit limits must be settled immediately.
  4. Any discrepancy in the invoice, in whole or in part, Flamingo Global should be notified in writing within 15 days from the invoice date after which none will be accepted. Any part of an invoice not being disputed must be settled in accordance with the credit terms set out in this Agreement. A disputed part of an invoice is exempted from the standard payment terms until the dispute has been settled. Once the dispute is resolved, payment, as applicable, must be made in accordance with the agreed credit period.
  5. Any claim for lost or damage to your consignment, while under the responsibility of Flamingo Global, will be dealt with as per the NAFL (National Association of Freight and Logistics) Standard Trading Conditions.
  6. In the event that it becomes necessary for Flamingo Global to refer the account to a collection agency and/or attorney, all reasonable collection and legal fees are to be paid by this debtor. The principal/customer agrees that the Courts of the respective country/state will have jurisdiction to bear and determine any actions by Flamingo Global for recovery of amounts owed.
  7. Any delay by the carriers, Flamingo Global is not responsible.
  8. All business accepted by Flamingo Global is subject to the terms and conditions as set forth for each of its business lines.
  9. If settlement of freight and other charges is done via bank transfer or cheque, Customer agrees to forward a separate remittance advice outlining which invoices that are included in each payment. This is to facilitate correct registration of the payment in Flamingo Global books. In the absence of Customer’s advice to the contrary, any payment shall be applied to the oldest outstanding invoice.

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At Flamingo, we have evolved into a leading Malaysian trading partner, providing integrated trade and export solutions tailored for B2B importers and distributors in the Middle East and Africa. By combining direct sourcing from trusted manufacturers with in-house logistics expertise, we ensure seamless procurement, compliance, and efficient delivery to your warehouse, without intermediaries.

Vision:

To be the most trusted trading and logistics partner, delivering sustainable, customer-focused, integrated export solutions from Malaysia to the Middle East and Africa.

Mission:

To connect businesses worldwide by providing efficient, reliable, and innovative trade and logistics services tailored to the needs of B2B importers and distributors.

Our Core Values

Commitment to Excellence: We uphold the highest standards across all operations, delivering precision, reliability, and quality in both trading and logistics services.

Global Trade Mindset: Embracing diversity and collaboration, we connect businesses across borders, focusing on the Middle East and Africa.

Responsibility & Transparency: We own our commitments fully, fostering trust through clear communication and ethical business practices in every partnership.

Collaborative Partnerships: Our success is built on strong teamwork, both within our organization and with clients, suppliers, and stakeholders worldwide.

Agility & Adaptability: We remain flexible and responsive, continuously evolving to meet the dynamic demands of global trade and logistics environments.

Innovation at Core: Powered by creativity and advanced technology, we deliver integrated solutions that redefine trade and supply chain excellence.

Summary of Services:

At Flamingo Global, we offer comprehensive logistics and shipping solutions from anywhere in the world to any destination worldwide. Our services include sea and air freight, express shipping, product sourcing and procurement, import and export assistance, and complete logistics management.

Whether it’s sourcing products globally or delivering goods efficiently across borders, we handle every step of the process with reliability, precision, and care.

Trading Solutions: Comprehensive sourcing, procurement, and export services connecting you directly with trusted Malaysian manufacturers for smooth and efficient cross-border trade.

Logistics Solutions:
Integrated supply chain services encompassing warehousing, inventory management, and distribution tailored to support your trading operations end-to-end.

Sea Freight:
Cost-effective, secure shipping solutions for large-volume exports to key markets, ensuring your goods arrive reliably at client warehouses across the Middle East and Africa.

Supplier Verification & Quality Control:
Rigorous supplier audits and quality assurance processes to guarantee product compliance and meet your exact specifications.

Strategic Export & Trade Partner

From Malaysia to the Middle East and Africa

At Flamingo Global, we are your trusted Malaysian partner specializing in integrated trade and logistics solutions. We cater specifically to exporters, importers, and B2B distributors operating across the Middle East and Africa, delivering tailored services that streamline your supply chain from start to finish.
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Our unique strength lies in combining direct sourcing from reputable Malaysian manufacturers with expert in-house logistics management. This approach guarantees smooth procurement, regulatory compliance, and reliable shipment — transporting your goods securely from the factory floor directly to your warehouse, without any intermediaries.

Key Product Categories

Palm Oil & Derivatives
(Refined, Crude, Industrial Use)
Natural & Synthetic
Rubber
Electronic Components
& Devices
Industrial Raw Materials
(Chemicals, Resins, Metals)
Malaysian Agricultural Goods
(Cocoa, Coffee, Spices)
Certified Halal
FMCG
(Foods, Beverages, Cosmetics)

Integrated Trade Services

Supplier Identification & Quality Verification
Documentation & Regulatory Compliance
Packaging & Internal Logistics Coordination
Export Arrangement to Client Warehouses
Multi-Supplier Cargo
Consolidation
Origin-side Customs Clearance Support
Product-Specific Advisory & Inspection

Who We Serve

B2B Importers
& Distributors
Commercial Buyers across the Middle East & Africa
Factories sourcing international raw materials
Governmental
& Institutional Procurement Teams
Large-Scale Commodity
Traders

Ocean Freight Capabilities

  • Very Strong Relationships with Carriers Like Hapag, CMA, Maersk, and MSC.
  • Leaders in Proving Complex supply Chain Solutions to Customers to reduce cost and improve Service Delivery.
  • Leaders in Reefer Exports for Pharma Customers all over the globe.
  • Strong Custom Clearance, Warehousing and Transportation Capabilities to club with ocean freight.

Malaysian Charcoal and Its Types

We provide the finest Malaysian charcoal to meet various needs, whether industrial, commercial, or household.

Our range of charcoal includes:

  • Coconut Shell Charcoal: Ideal for grilling and shisha due to its high quality and long burn time.
  • Natural Charcoal: Eco-friendly and perfect for heating and cooking.
  • Hardwood Charcoal: Known for its density and high heat output,
    suitable for industrial applications.

Our products guarantee top performance and efficiency while adhering to global quality standards.

Exporting Oils and Palm Oil

We specialize in exporting high-quality oils and palm oil from Malaysia and Indonesia to destinations around the globe.
Partnering with top suppliers, we ensure that our products meet international standards, catering to diverse markets, from the food industry to industrial applications.
With years of experience, we are your trusted partner for efficient and reliable supply solutions.

Who We Serve:

Importers:
Businesses engaged in sourcing products globally, requiring efficient and compliant trade and logistics support.

Manufacturers:
Factories and production units seeking reliable procurement channels and streamlined export solutions.

Buyers & Distributors:
Commercial buyers and B2B distributors looking for trusted partnerships to facilitate smooth product flow across regions.

Sellers & Retailers:
Companies and e-commerce platforms in need of seamless shipping, warehousing, and distribution services to reach their customers efficiently.

Why Choose Flamingo Global?

On-the-ground presence in Malaysia with factory access

Unified trade + logistics operations under one roof

Specialization in Middle Eastern & African trade flows

Transparent process managed by export professionals

Scalable solutions - from recurring shipments to bulk contracts

What Sets Us Apart:

Real-Time Tracking:
‍Always stay updated on your shipment status.

Customized Solutions: Tailored logistics plans for your business needs.

Global Reach:
‍Connecting over 200 destinations worldwide.

Trusted Partners: Collaborations with top shipping & logistics providers.

24/7 Support:
Dedicated customer service for quick assistance.

We specialize in sourcing premium products directly from trusted factories and major suppliers across Southeast Asia. Our process includes product selection, competitive pricing, and strict quality inspections.
‍
We focus on key categories such as palm oil, natural and synthetic rubber, electronics, industrial raw materials, Malaysian agricultural goods, and certified halal FMCG.
‍
After sourcing and inspection, we coordinate logistics to ensure safe and efficient delivery to global destinations.

Connecting Southeast Asia to the Middle East & Africa

Flamingo Global serves as a distinguished representative of Southeast Asia’s dynamic trade and logistics network, facilitating robust commercial connections across the Middle East and Africa. Leveraging our extensive regional presence and deep expertise, we enable seamless cross-border trade, ensuring the efficient and reliable movement of goods from origin to destination.
‍
Engage with us to capitalize on a strategic gateway that fosters business growth and unlocks new market opportunities across these pivotal regions.

SEA FREIGHT

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AIR FREIGHT

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